BOULDER, CO--(Marketwire - 03/22/11) - RevGuard™'s OCO™ (Optimized Customer Outcome™) service speed upgrade makes OCO the fastest fully integrated IVR-based and Web-based ASP in market.
RevGuard's OCO System (www.revguard.net/oco.html) recently dramatically upgraded its API, hosting server speeds and Internet bandwidth capacity. The OCO System now provides full data interface, customer record query and record-driven optimization path direction in less than 1/100th of a second. The speed is unparalled in automated customer path interface and direction.
"This is an industry leading upgrade for our technology," said Blair McNea, CEO of RevGuard. "Now, a RevGuard client's customer can be instantly recognized on call-in, their record retrieved through a 3rd party CRM such as Lime Light CRM, OrangeCRM™ or TransactPlus™ and seamlessly put on an optimized path of customer satisfaction and maximum client LTV in less than 1/3 of a second." McNea added, "Its blazingly fast speeds make RevGuard client's customer experiences unique and effortless."
RevGuard's OCO System (www.revguard.net/oco.html) is designed to help Ecommerce companies, particularly continuity and installment payment companies, optimize their customer service experience through A/B and multivariate testing operating on a hosted Interactive Voice Response (IVR) and customer service web-interaction platform. When implemented, OCO has been proven to optimize customer experiences, providing a savings of up to 50% on return costs, 35% on customer service costs and 42% on chargebacks. The system reliably delivers a whopping 78% increase in profitability for most of RevGuard's clients.
RevGuard is an ASP dedicated to making your business more profitable and ensuring your long term viability through the application of OCO (Optimized Customer Outcome) technology. OCO is a patent-pending A/B and multivariate testing system operating through an IVR and hosted web application platform. For more information on RevGuard OCO, please visit http://www.revguard.net or contact Walter Long Sr. Vice President of Business Development at firstname.lastname@example.org
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