BOULDER, CO--(Marketwire - 03/22/11) - RevGuard™'s OCO™ (Optimized Customer Outcome™) service speed upgrade makes OCO the fastest fully integrated IVR-based and Web-based ASP in market.
RevGuard's OCO System (www.revguard.net/oco.html) recently dramatically upgraded its API, hosting server speeds and Internet bandwidth capacity. The OCO System now provides full data interface, customer record query and record-driven optimization path direction in less than 1/100th of a second. The speed is unparalled in automated customer path interface and direction.
"This is an industry leading upgrade for our technology," said Blair McNea, CEO of RevGuard. "Now, a RevGuard client's customer can be instantly recognized on call-in, their record retrieved through a 3rd party CRM such as Lime Light CRM, OrangeCRM™ or TransactPlus™ and seamlessly put on an optimized path of customer satisfaction and maximum client LTV in less than 1/3 of a second." McNea added, "Its blazingly fast speeds make RevGuard client's customer experiences unique and effortless."
RevGuard's OCO System (www.revguard.net/oco.html) is designed to help Ecommerce companies, particularly continuity and installment payment companies, optimize their customer service experience through A/B and multivariate testing operating on a hosted Interactive Voice Response (IVR) and customer service web-interaction platform. When implemented, OCO has been proven to optimize customer experiences, providing a savings of up to 50% on return costs, 35% on customer service costs and 42% on chargebacks. The system reliably delivers a whopping 78% increase in profitability for most of RevGuard's clients.
About RevGuard:
RevGuard is an ASP dedicated to making your business more profitable and ensuring your long term viability through the application of OCO (Optimized Customer Outcome) technology. OCO is a patent-pending A/B and multivariate testing system operating through an IVR and hosted web application platform. For more information on RevGuard OCO, please visit http://www.revguard.net or contact Walter Long Sr. Vice President of Business Development at walter@revguard.net
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